Forrester Research predicts that companies will be able to connect nearly all products and machines by 2020 with sensors, smarter products and devices allowing customers to truly access anything, from anywhere, anytime. In the age of connected customers, personalisation is the future of experience.
Discover how Design thinking focused around understanding the human emotions and Customer Journey mapping exercises are attempting to emulate entire customer experience at every touch point, which is now getting popular and actively adopted by so many companies. Read Complete Masterclass Agenda

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Enroll now to Learn guidelines to
​become a ​Certified ​Customer Experience Professional

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Rajat Chawla Transformist

Masterclass Coach: Rajat Chawla
Rajat Chawla is a Customer Experience Transformist, Asia’s first and only Certified Customer Experience Professional. He is a Gallup Certified Strengths Coach. Rajat facilitates customer experience transformation and help build Strengths based customer centric culture in global organisations. read more

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Masterclass Agenda
The masterclass agenda is aligned to CXPA Competencies, this will also be helpful in gaining prestigious global customer experience Certification - CCXP by Customer Experience Professional Association. view complete agenda and coach profile

Special Focus

Customer Journey Mapping is the process of capturing the total customer experience across all touchpoints in your organisation and identifying the gaps. read more

Key Takeaways

• Masterclass will help CXOs, industry practitioners and consultants to become adept at creating and delivering outstanding customer experiences for their companies and clients.
• This Customer Experience Engagement masterclass will help individuals to incorporate CXPA competencies into their daily client and employee engagements. 
• Get a better understanding of CCXP Guidelines & CXPA membership benefits

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Benefits of Attending
How can you leverage this magic combination of customer and employee engagement

• Build strength based performance culture to deliver outstanding customer experience to your clients
• Participants will work on designing customer journey maps using real-life examples in real life scenarios
• The participants will step into their customer's shoes and describe their experiences at the respective touch-points
• Participants will carry a customer journey map template to repeatedly use the learnt methodology and skills in future assignments

Agenda

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Masterclass Date: 10-11th Dec, Bengaluru & 16-17 Dec, Mumbai  |   Timing: 10am - 5pm (both days)  |  Venue: 4/5 Star Hotel
Includes: Networking Lunch, Tea breaks & Participation Certificate